You can bring the original documentation to the enrolment desk; alternatively, you can provide a certified copy. This means a photocopy of your original document, signed as being a true and accurate copy (for Domestic students) by a justice of the peace (JP), Solicitor, minister of the church, General Practitioner or School Principal. For International Students signed by, a Notary Public, Justice of the peace, Solicitor or Commissioner of Oaths.
International Students must bring their passport with them on arrival.
*Please note that your name, date of birth and residency as entered on this enrolment will be included in the National Student Index and will be used in an Authorised Information Matching programme with the New Zealand Birth Register. For further information please see https://nsi.education.govt.nz/
NOTES FOR INTERNATIONAL STUDENTS The Education (Pastoral Care of International Students) Code of Practice 2016
The Education (Pastoral Care of International Students) Code of Practice 2016: New Zealand Institute of Technical Training has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the New Zealand Qualification Authority (NZQA). Copies of the Code are available on request from this Institution or from the New Zealand Qualifications Authority (NZQA) website at http://www.nzqa.govt.nz/provid ers-partners/education-codeof-practice/code-of-practiceresources-languages/
Immigration and Student Study Visas: New Zealand Institute of Technical Training adheres to the requirements and procedures of the New Zealand Immigration Services (NZIS) in the admission and enrolment of all prospective international students. New Zealand Institute of Technical Training will only enrol international students who hold a current student visa or permit that has been endorsed with the New Zealand Institute of Technical Training name and the course in which they have been offered a place. Under its regulations, NZIS will be notified immediately, by the NZIS electronic notification form, of the termination of an international student’s enrolment. All visas/permits will be checked on arrival at New Zealand Institute of Technical Training. A copy of each student’s original visa/permit and passport will be kept for the duration of the student’s enrolment with New Zealand Institute of Technical Training. An offer of place from the Institute does not guarantee that a student will be issued with a student visa/permit by the immigration authorities.
Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying and reporting requirements are available through the New Zealand Immigration Service and can be viewed on their website at http/www.immigration.govt.nz
Eligibility for Health Services: Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your stay, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of health, and can be viewed on their website at http/www.moh.govt.nz
Accident Insurance: The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at http/www.acc. co.nz
Medical and Travel Insurance: By law international students must have acceptable Medical and Travel Insurance from the time of their enrolment until their visa expires. International students must have appropriate and current medical and travel insurance while studying in New Zealand. It is compulsory for international students to have appropriate and current travel and medical insurance for the duration of their studies at New Zealand Institute of Technical Training. You must provide evidence of travel and medical insurance when you enrol. Approximate cost of travel and medical insurance is 583.00.
New Zealand Institute of Technical Training can supply a range of insurance agents, but does not promote or have any monetary arrangement with any insurance agents.
Student Fee Protection and Indemnity for Student Fees: Your fees are protected by student fee trust account which ensures a student receives a refund on student fees – held in trust – if an education provider is unable to complete a course. This could be because of closure, insolvency, loss of NZQA accreditation or course withdrawal. By law all education providers are required to have some form of protection for fees paid in advance. New Zealand Institute of Technical Training has chosen to use The Public Trust as their student fee protector. The Public Trust is a government-owned Trustee Company that has been in existence for over 130 years.
More information is available on their website, www.publictrust.co.nz.
Age Restriction: New Zealand Institute of Technical Training does not enrol students who are younger than 18 years at the time of enrolment.
Recognition of Prior Learning and Credit Transfer: An important principle of the National Qualifications Framework is that skills, knowledge and understanding gained outside formal education or training will be recognised. Recognition of prior learning (RPL) and/or recognition of current competencies (RCC) are based on recognition of skills currently ‘used’ or gained. If you believe you already have the skills being taught in a module that you are currently learning, you can apply to have your existing skills recognized and credited to your student record. Full details can be found in the Student Handbook. Please ask for a copy if you have not received the Student Handbook.
Support and Guidance: There are a number of agencies that offer assistance, especially for newly arrived students who may experience culture shock. The Student Handbook has a more extensive list.
Emergency Services like police, Fire or Ambulance Dial 111.
For Public Transport: Information for Bus, Ferry and Train transport services www.at.govt.nz/bus-train-ferry or phoning 09 366 6400 or text 3666.
Citizens Advice Bureau: The Citizens Advice Bureau can offer you advice and guidance on a range of issues. Call free phone or consult the website or the Telecom White Pages for the local bureau numbers. Free phone 0800 FOR CAB (0800 367 222) www.cab.org.nz
Auckland Migrant Resource Centre: The Auckland Regional Migrant Services Charitable Trust recognises moving to a new country can be a daunting experience. Some “new kiwis” find adjusting to their new life difficult. Employment, language barriers, housing and cultural differences are sometimes challenging. Even finding out basic information, such as how to get a driver’s license or where to do the shopping, can seem overwhelming at first. Information service (09) 625 3090 ESOL service (09) 625 3094 All other services (09) 625 2440 Fax(09) 6252445 www.arms-mrc.org.nz
Water Safety: Many people enjoy a vast range of aquatic opportunities which the New Zealand environment offers, whether at home, at the pool, beach, river or out at sea. Information about keeping safe around water. www.watersafety.org.nz
Road Safety: Information regarding driving in New Zealand www.ltsa.govt.nz
Waitemata Asian Health Service: Health Advice Telephone (09) 486 8347 Language Line Interpretation Service when interacting with Government departments Language.Line@dia.govt.nz www.languageline.govt.nz
Family Planning Association: FPA works to promote a positive view of sexuality and to enable people to make informed choices about their sexual and reproductive health and well-being. Family Planning (FPA) provides sexual and reproductive health information, clinical services, education, training, and research.www.familyplanning.org.nz
New Zealand Qualification Authority: NZQA enforces the standards in the code of Practice. For information about how to make a complaint see the NZQA website; http://www.nzqa.govt.nz/ about-us/make-a-complaint/ Is Your Complaint about money or Contracts iStudent Complaints is an independent service provider by the New Zealand Government that can help you resolve concerns and complaints with an education provider.The service is free. Phone: 64-4-9184975 Freephone: 0800-00-66-75 (NZ only) Website: www.istudent.org.nz Human Right Complaints Handles any concerns and issues about your human rights (09) 309 0874.
Lifeline - Lifeline New Zealand has a team of trained telephone counsellors ready to take your call. Our service is free. All calls are confidential and non-judgemental - we are here 24 hours a day, 365 days a year. Telephone (09) 522 2999 0800 111 777 Go to the Lifeline website.
Chinese Lifeline -The hotline runs in English, Mandarin, Cantonese and Korean (09) 522 2088 0 888 880
WITHDRAWALS AND REFUNDS
Early and Voluntary Withdrawals and Student Fees Refund Responsibility: Student Affairs/Director of Marketing Review Date: As required by external changes.
To provide information to all students about withdrawal and refund policies and procedures that meets the requirements of section 236A of the Education Act 1989.
- Education Act 1989, Section 236A
- And any subsequent amendments
BACKGROUND New Zealand Institute of Technical Training must have in place policies and procedures that allow for refunds and withdrawals up until the tenth day after a course has started, after the tenth day of the course and any cancellation of a course.
POLICY Information regarding student fees, refunds and withdrawals from courses will be displayed in all Student Handbooks, enrolment forms and on the website. Students will be advised about New Zealand Institute of Technical Training Policy 2.4 before or at the time of enrolment. As per Section 236 of the Education Act 1989, students (International and Domestic) have the following entitlements:
- Course length between 5 and 13 weeks (35 days – 3 months)
- Student withdrawing before the course start date will receive a full refund.
3.Withdrawing within the first 5 days of the course for which attendance at New Zealand Institute of Technical Training is required will receive a refund of no less than 75% of total fees paid.
iii. Withdrawing more than 5 days after the first day of the course, internal policy applies: students will receive no refund, unless exceptional circumstances proven.
- Course length of more than 3 months (greater than 13 weeks
- Student withdrawing before the course start date will receive a full refund.
- Withdrawing within 10 days of the course students receive a full refund, less administration fee of up to 25% of the total fees paid.
iii. Withdrawing after 10 days of the course, internal policy applies: students will receive no refund, unless exceptional circumstances proven.
- full refund of any and all course-related fees paid by students will automatically be given for courses which are cancelled by New Zealand Institute of Technical Training, or which did not start due to an insufficient number of enrolments.
- New Zealand Institute of Technical Training reserves the right to cancel any course for which there are insufficient enrolments.
- If course fees have been paid from a student loan, Study link will be notified and any refund will be sent to the appropriate student loan account management authority.
- If course fees have been paid from training incentive allowances Work and Income will be notified and any refund will be sent to the appropriate Work and Income account management authority.
- New Zealand Institute of Technical Training staff will ensure all students are aware that withdrawal from a course may affect student loans and allowances. Students should also be notified that processing of refunds may take up to 2 weeks, or longer where unusual circumstances arise.
7.The following link provides the current rights and responsibilities for withdrawal and refunds:
These criteria are summarised in the table, Please refer to page 8 of the prospectus.
Please Note: Less administration cost of $300.00 will be deducted from the total amount.
- Students wishing to withdraw from courses must complete the Course Withdrawal Request Form and make an appointment with the Managing Director to discuss their withdrawal and any refund of fees.
- Student withdrawals are processed and if course fees have been paid the refund application for early withdrawals or beyond the early withdrawal period with exceptional circumstances are given to the Directors for approval.
- Refund Requests are approved or declined by the Directors or nominee based on the refund and withdrawal policy. Requests for refunds beyond the refund period will be considered at the discretion of the Directors or nominee.
- The Administrator will notify Study Link through VOS of the withdrawn student. The Administrator will notify Work and Income of withdrawn clients receiving a training incentive allowance. The Administrator will notify New Zealand Immigration of the withdrawn International student.
- Public Trust Refund Forms are generated by the Managing Director or nominee for approved refunds and given to the student for signature and any relevant information.
- Completed Public Trust refund forms are given to the Managing Director for final processing and then sent to Public Trust for Authorisation and processing of fees held by Public Trust. Fees will be paid back to the loan provider, student or appointed provider for the continuation of their studies.
- In the instance where fees have been released by Public Trust to New Zealand Institute of Technical Training according to the payment schedule, the Managing Director will establish the balance to be refunded from New Zealand Institute of Technical Training back to the loan provider, student or appointed provider for the continuation of their studies.
- All refund documents are filed and kept at the Managing Directors office for audit processes; copies are filed under the respective student’s file.
Risk Management Review
-A monthly report of student withdrawal rates generated and forwarded to the Senior Management Team.
-Monitoring of rates of retention will be communicated to all staff on a monthly basis.
-Retention rates are considered a quality performance indicator.